Shipping and Returns

Shipping is always the worst bit about buying online. The cost, the waiting, the potential unreliability… That’s why we’ve given you options.

(If you can’t be bothered to look through all the text below – which we’d totally understand! – all you need to know is that all the options are laid out clearly in your cart. So, you know. Crack on.)

Shipping in the UK

We’ve been as thorough as we can for UK shipping.

We like to default to Royal Mail 2nd Class Signed For on small orders, as it’s the cheapest way to ship anything in the UK until you get to the size of a deck. This is what we recommend for any non-deck purchases.

If you need next day shipping, we offer DHL for all orders – at an additional cost, of course. Any orders placed before 1pm can usually be delivered within the UK the very next day using one of these services – although it might take an extra day if the order requires a lot of work (like a custom-built complete skateboard).

The cheapest option for sending a deck or complete is Hermes. We’d recommend you choose DHL instead, but if saving money is what you’re looking for, Hermes are the one.

We also offer free shipping via Hermes or a heavily-discounted £5 DHL service within the UK on all orders over £60.

Finally, if you’re likely to be at an event we’re attending, there’s always the option of saving money and choosing “pickup at event”. It’s best to contact us first unless it’s been pre-arranged. Eventually we’ll have a calendar on the site, but for now, keep an eye on the UKFSA event calendar or British Freestyle Skateboarding on Facebook.

Shipping Worldwide

Shipping outside the UK keeps getting more and more expensive. As such, right now we only offer the cheapest economy shipping we can find for each location we ship to.

The following is a short list of some of the countries we do ship to:

  • Australia
  • Belgium
  • Canada
  • France
  • Germany
  • Hong Kong
  • Italy
  • Japan
  • The Netherlands
  • New Zealand
  • The Republic of Ireland
  • Spain
  • Sweden
  • Switzerland
  • United States

If your country isn’t on that list, there’s still a good chance that we’ve already got shipping rates set up. If there are no shipping options for your country in the checkout, contact us and we’ll look into rates for you.

Shipping in the UK

We’ve been as thorough as we can for UK shipping.

We like to default to Royal Mail 2nd Class Signed For on small orders, as it’s the cheapest way to ship anything in the UK until you get to the size of a deck. This is what we recommend for any non-deck purchases.

If you need next day shipping, we offer DHL for all orders – at an additional cost, of course. Any orders placed before 1pm can usually be delivered within the UK the very next day using one of these services – although it might take an extra day if the order requires a lot of work (like a custom-built complete skateboard).

The cheapest option for sending a deck or complete is Hermes. We’d recommend you choose DHL instead, but if saving money is what you’re looking for, Hermes are the one.

We also offer free shipping via Hermes or a heavily-discounted £5 DHL service within the UK on all orders over £60.

Finally, if you’re likely to be at an event we’re attending, there’s always the option of saving money and choosing “pickup at event”. It’s best to contact us first unless it’s been pre-arranged. Eventually we’ll have a calendar on the site, but for now, keep an eye on the UKFSA event calendar or British Freestyle Skateboarding on Facebook.

Shipping Worldwide

Shipping outside the UK keeps getting more and more expensive. As such, right now we only offer the cheapest economy shipping we can find for each location we ship to.

The following is a short list of some of the countries we do ship to:

  • Australia
  • Belgium
  • Canada
  • France
  • Germany
  • Hong Kong
  • Italy
  • Japan
  • The Netherlands
  • New Zealand
  • The Republic of Ireland
  • Spain
  • Sweden
  • Switzerland
  • United States

If your country isn’t on that list, there’s still a good chance that we’ve already got shipping rates set up. If there are no shipping options for your country in the checkout, contact us and we’ll look into rates for you.

Returns

If something is wrong with your order, the first thing to do is always contact us. We’ll do all we can to make things right if we can.

If a return is necessary, we’ll accept a return within 14 days of delivery – as long as it is in a new and unused condition and in its original packaging complete with labels. Note that this means gripped, skidded or complete skateboards cannot be returned.

Returns are at your cost, and the order number from your original order should be marked on the box. (A printout of the email confirmation of the order will also help, if you can provide one.)

We highly recommend you use a tracked, signed for, and insured service if possible. We’re not responsible for return packages which have been lost due to untracked shipping or an untrustworthy courier.

Once we receive the item, we’ll either arrange for a refund or a replacement within 48 hours.

We won’t accept returns on products which have been damaged through use. Skateboarding destroys things. That’s the nature of the beast. Boards snap, bearings pop, wheels get worn. If you think a product we’ve sold has failed due to a manufacturing error, get in touch, and tell us exactly what you were doing and what caused it to fail. Photos of the item will help. We’ll need to pass the info on to the folks who made the product, and any details you can provide will help them decide whether or not to replace the item – and how to stop it happening again.

Note that we also won’t accept returns due to customs charges. Luckily, we’ve not had many customers hit with huge customs bills post-Brexit, but bear in mind that VAT charges are technically now a possibility when shipping from the UK into Europe. If you refuse to pay the VAT charges and the products are returned to us, we will issue a refund minus a “restocking fee” – i.e. the cost of both the shipping and the Paypal or Stripe transaction fees, as we don’t get those fees back on a full refund. Again, it’s unlikely that you’ll get hit with customs charges (especially on small orders), but it is a possibility we have to take into account until things normalise again.

Apparently, at this point we have to say that “this does not affect your statutory rights”. Hopefully you’ve not had to make it all the way down here to see this bit, but hey. It’s there.