Shipping and Returns
Shipping is always the worst bit about buying online. The cost, the waiting, the potential unreliability… That’s why we’ve given you options.
Shipping in the UK
We’ve been as thorough as we can for UK shipping.
We like to default to Royal Mail 2nd Class Signed For on small orders, as it’s the cheapest way to ship anything in the UK until you get to the size of a deck. This is what we recommend for any non-deck purchases.
If you need next day shipping, we offer DHL for all orders – at an additional cost, of course. Any orders placed before 1pm can usually be delivered within the UK the very next day using one of these services – although it might take an extra day if the order requires a lot of work (like a custom-built complete skateboard).
The cheapest option for sending a deck or complete is Evri (the rebranded version of Hermes). We’d recommend you choose DHL instead, but if saving money is what you’re looking for, Evri are your best bet on larger items. Note that they’re notoriously unreliable, so if you’re in a hurry, pick literally any other option.
This year we’ve also started to offer UPS for shipments within the UK – for any orders including a deck, they fall perfectly in-between Evri and DHL with regards to speed and cost. In case you hadn’t guessed, we’d rather give you options instead of locking you into one specific courier. Choice is everything.
We also offer free shipping via Evri or a heavily-discounted £5 DHL service within the UK on all orders over £70. Yes, we had to put that qualifying value up. Yes, it sucks. We know, and we’re sorry.
Finally, if you’re likely to be at an event we’re attending, there’s always the option of saving money and choosing “pickup at event”. It’s best to contact us first unless it’s been pre-arranged. You can normally see where we’re going in the widget in the footer of every page, but it’s always worthing keeping an eye on the UKFSA event calendar or British Freestyle Skateboarding on Facebook.
Shipping Worldwide
Shipping outside the UK keeps getting more and more expensive. As such, right now we only offer the cheapest economy shipping we can find for each location we ship to.
The following is a short list of some of the countries we do ship to:
- Australia
- Belgium
- Canada
- France
- Germany
- Hong Kong
- Italy
- Japan
- The Netherlands
- New Zealand
- The Republic of Ireland
- Spain
- Sweden
- Switzerland
- United States
If your country isn’t on that list, there’s still a good chance that we’ve already got shipping rates set up. If there are no shipping options for your country in the checkout, contact us and we’ll look into rates for you.
Shipping in the UK
We’ve been as thorough as we can for UK shipping.
We like to default to Royal Mail 2nd Class Signed For on small orders, as it’s the cheapest way to ship anything in the UK until you get to the size of a deck. This is what we recommend for any non-deck purchases.
If you need next day shipping, we offer DHL for all orders – at an additional cost, of course. Any orders placed before 1pm can usually be delivered within the UK the very next day using one of these services – although it might take an extra day if the order requires a lot of work (like a custom-built complete skateboard).
The cheapest option for sending a deck or complete is Evri (the rebranded version of Hermes). We’d recommend you choose DHL instead, but if saving money is what you’re looking for, Evri are your best bet on larger items. Note that they’re notoriously unreliable, so if you’re in a hurry, pick literally any other option.
This year we’ve also started to offer UPS for shipments within the UK – for any orders including a deck, they fall perfectly in-between Evri and DHL with regards to speed and cost. In case you hadn’t guessed, we’d rather give you options instead of locking you into one specific courier. Choice is everything.
We also offer free shipping via Evri or a heavily-discounted £5 DHL service within the UK on all orders over £70. Yes, we had to put that qualifying value up. Yes, it sucks. We know, and we’re sorry.
Finally, if you’re likely to be at an event we’re attending, there’s always the option of saving money and choosing “pickup at event”. It’s best to contact us first unless it’s been pre-arranged. You can normally see where we’re going in the widget in the footer of every page, but it’s always worthing keeping an eye on the UKFSA event calendar or British Freestyle Skateboarding on Facebook.
Shipping Worldwide
Shipping outside the UK keeps getting more and more expensive. As such, right now we only offer the cheapest economy shipping we can find for each location we ship to.
The following is a short list of some of the countries we do ship to:
- Australia
- Belgium
- Canada
- France
- Germany
- Hong Kong
- Italy
- Japan
- The Netherlands
- New Zealand
- The Republic of Ireland
- Spain
- Sweden
- Switzerland
- United States
If your country isn’t on that list, there’s still a good chance that we’ve already got shipping rates set up. If there are no shipping options for your country in the checkout, contact us and we’ll look into rates for you.
Returns
If something is wrong with your order, the first thing to do is always contact us. We’ll do all we can to make things right if we can.
If a return is necessary, we’ll accept a return within 14 days of delivery – as long as it is in a new and unused condition and in its original packaging complete with labels. Note that this means gripped, skidded or complete skateboards cannot be returned.
Returns are at your cost, and the order number from your original order should be marked on the box. (A printout of the email confirmation of the order will also help, if you can provide one.)
We highly recommend you use a tracked, signed for, and insured service if possible. We’re not responsible for return packages which have been lost due to untracked shipping or an untrustworthy courier.
Once we receive the item, we’ll either arrange for a refund or a replacement within 48 hours.
We won’t accept returns on products which have been damaged through use. Skateboarding destroys things. That’s the nature of the beast. Boards snap, bearings pop, wheels get worn. If you think a product we’ve sold has failed due to a manufacturing error, get in touch, and tell us exactly what you were doing and what caused it to fail. Photos of the item will help. We’ll need to pass the info on to the folks who made the product, and any details you can provide will help them decide whether or not to replace the item – and how to stop it happening again.
Note that we also won’t accept returns due to customs charges. Luckily, we’ve not had many customers hit with huge customs bills post-Brexit, but bear in mind that VAT charges are technically now a possibility when shipping from the UK into Europe. If you refuse to pay the VAT charges and the products are returned to us, we will issue a refund minus a “restocking fee” – i.e. the cost of both the shipping and the Paypal or Stripe transaction fees, as we don’t get those fees back on a full refund. Again, it’s unlikely that you’ll get hit with customs charges (especially on small orders), but it is a possibility we have to take into account until things normalise again.
Apparently, at this point we have to say that “this does not affect your statutory rights”. Hopefully you’ve not had to make it all the way down here to see this bit, but hey. It’s there.
Cancellations
Unfortunately, the fees we have to pay on each transaction are not refunded to us upon cancellation of an order, so when cancelling an unwanted order, we have to implement that same “restocking fee” mentioned above – in other words, you get a full refund minus those charges.
(It’s worth noting that Paypal’s fees are roughly twice that of Stripe, the company who handles our debit/credit card payment gateway, so if this is something that concerns you, it might be worth giving Paypal a miss!)
Also, cancellations are not possible once the order has been shipped – then it’ll fall into the returns section above. So if you order something by mistake, please let us know quickly and we’ll see what we can do.