Who we are
Our website address is: offsetskatesupply.co.uk – you’re already on it. We’re run by a “professional freestyle skateboarder” from England.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies via Google Analytics to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to your specific needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
If you set up an account with our store and you log in to this site, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
What personal data we collect and why we collect it
If you place an order, we may collect the following information:
- contact information including email address
- geographical location including postcode
We need this to fulfil your order. We may also use your email address to send you newsletters and offers we think are relevant to your interests based on products you have purchased previously. You can opt out of this at any time.
Who we share your data with
Upon completion of an order, contact details are passed to trustpilot.com, a third-party independent review site, so that you can publicly review our website and service.
How long we retain your data
If you leave a review on a product, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website or place an order, we store the personal information they provide in their user profile or order. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible at . We will promptly correct any information found to be incorrect.
Where we send your data
Visitor comments may be checked through an automated spam detection service, and any relevant information on an order (address, contact details, etc.) will be passed on to a shipping service. We use Royal Mail by default. If you select another shipping option, that information will go to the relevant company.
As mentioned previously, we also use Google Analytics to track data on page views and usage of the website. All IP addresses are anonymised and you can opt out of this procedure at any time.
How we protect your data
We protect your data mostly by minimising the amount we retain. We promise not to gather any information that isn’t essential to fulfil your order and keep you rolling.
What data breach procedures we have in place
We’re using industry-standard SSL and CMS software. Staff access to customer data is restricted only to management and all computer terminals and software are physically and electronically secure.
You can head over to our contact page if you need to get in touch with us. However, we’re always reachable at if you have any questions regarding your orders or data.